Maison support
Stuck? Let’s sort it.
Can’t get in? Something gone wrong? Tell us what happened and we’ll help you sort it.
Choose a route
How can we help?
Pick a starting point. We’ll ask the right question next.
Safety
Safety in Maison.
The app is the best place to block or report someone. It sends us the right person or photo, so we can look into it.
For anything else about safety in Maison, use the form and mark it as Safety.
Your route
Tell us what happened.
Give us the useful bit and we’ll get it to the right person.
SelectedSupport
Keep private things private.No passwords, sign-in links, one-time codes, payment details or identity documents.
Request sent.
Your message is with the Maison team. We usually reply within two working days.
Email the Maison team
Usually within two working days. Don’t send passwords, sign-in codes, payment details or identity documents.